The Huntsville Madison County Public Library affirms its support of equal access for persons with disabilities and of the Americans with Disabilities Act. The Library seeks to make its services, facilities, and programs as accessible as possible to the public, including those who have disabilities.
Persons may wish to request accommodations or make complaints about accessibility at the Library. The following procedures have been developed in order to assist the Library in addressing these concerns:
Step One: Requests for accommodation and/or complaints about accessibility can be presented in person, by mail, email, or over the phone. These should be addressed to the Executive Director who then makes every attempt to provide accommodation and/or resolve the issue.
Step Two: If resolution is not achieved by Step One, a complaint can be presented in writing on an Accessibility Concerns Form. Assistance in completing this form is provided as needed. Completed forms are reviewed by the Executive Director and a formal response is made to the library user within ten working days of the date of original submission of the form. The formal response can be a telephone call, followed by a letter confirming the telephone discussion, or directly by letter. The Library Director will make every attempt to resolve the issue through this means.
Step Three: If resolution is not achieved by Step Two, the concerned individual can request that the complaint be presented to the Library Board. The Executive Director will place the matter on the agenda so that the concerned individual can present his or her concern at the next regularly scheduled Library Board meeting.
Download the Accessibility Concerns Form (.rtf format)